1. Who We Are
Staffordshire Garden Supplies is a trading name of Oakleys Farm Ltd, a company registered in England and Wales (company number 12595919), VAT number GB 384 117 220, registered office Little Blakeley Lane Farm, Dilhorne, Stoke-on-Trent, Staffordshire ST10 2PT.
You can contact us by phone on 01782 901058 or by email at enquiries@staffordshiregardensupplies.co.uk.
2. About These Terms
These terms apply to orders placed on our website for delivery. Please read them before you order. By ticking the box at checkout, you confirm that you accept them.
Loose tip is not sold online. Please call us on 01782 901058 to order it, and we will agree the price and delivery with you directly.
We may update these terms from time to time. The version shown when you order is the one that applies to that order.
3. Delivery Only
We sell online for delivery only, and we do not offer collection. Before you order, enter your postcode on any product or in your basket to check that we deliver to you and see what it costs. If we don't deliver to your postcode, you won't be able to place an order for delivery there.
4. Your Account and Basket
You can order as a guest or with an account. If you create an account, please keep your password private, as you are responsible for orders placed through it.
Our group of websites shares one basket, so you may see items from another Oakleys Farm Group website alongside your garden supplies. Each shop's items are checked out and paid for separately, and each is covered by that shop's own terms.
For very large or trade orders, we may ask you to contact us so we can arrange the order with you.
5. Your Order and Our Contract
When you pay, we send you an email confirming your order, and our contract with you starts then. If anything you ordered turns out to be unavailable, we will contact you and refund you for it in full.
6. Prices and Payment
All prices are in pounds sterling and include VAT. You pay in full at checkout by card or a supported digital wallet, through our payment provider Stripe. We never see or store your full card details.
You pay one delivery charge per order, however many bags you buy. The charge depends on where you are and is shown before you pay.
7. Delivery Times
Orders are delivered within 3 to 5 working days, and often sooner. We deliver Monday to Friday between 8.30am and 4pm, not on bank holidays, and we will phone you the day before to confirm.
We will always do our best to deliver on the agreed day, but delivery can occasionally be delayed by weather, vehicle problems or stock. If that happens, we will let you know as soon as we can.
From time to time we may arrange for your order to be fulfilled and delivered by a trusted partner on our behalf. This makes no difference to your order, the quality of the goods or your rights: your contract is always with us, and you deal with us for anything you need.
8. Access and Unloading
Our standard delivery is kerbside: your order arrives on a large lorry and is set down at the roadside outside your property. If you ask the driver to drive onto your driveway or other private property, you do so at your own risk. The lorry needs to park on a firm, level surface close to where the goods are going. If access could be difficult, for example a narrow lane, low branches, a weight limit or soft ground, please call us before 2pm on the working day before your delivery.
Please make sure someone is there to receive the delivery. If we can't deliver because of access problems we weren't told about, or because nobody is there, we may charge for a second delivery. Our driver may refuse to unload where it isn't safe to do so.
9. When Your Order Arrives
Please check your order when it arrives and tell us about anything damaged or missing within 48 hours, with photos if you can. The goods become your responsibility once they have been set down, and they belong to you once you have paid for them.
Bark, compost, topsoil, aggregates and timber are natural products, so their colour, texture, size and moisture vary from batch to batch, and bulk bags can settle in transit. This is normal and does not make them faulty.
10. Changing Your Mind
You can cancel an order at any time before it is dispatched for a full refund, including the delivery charge.
After delivery, you have 14 days to tell us you want to cancel, under the Consumer Contracts Regulations 2013. You then need to return the goods unused, in their original bags, within a further 14 days, and you pay the cost of returning them. If you would like us to collect them, contact us and we will tell you the cost before arranging it. We will refund the price of the goods and the delivery charge you paid within 14 days of receiving them back.
Goods that have been opened and spread, or mixed with other materials, can't be returned, as they can no longer be sent back in their original state.
11. Faulty or Wrong Goods
If goods are faulty, damaged in delivery or not what you ordered, please contact us and we will replace them or refund you. This does not affect your legal rights under the Consumer Rights Act 2015.
12. Our Responsibility to You
Nothing in these terms limits your legal rights as a consumer, or our responsibility for death or personal injury caused by our negligence, or for fraud.
We are not responsible for damage to driveways, verges or other surfaces where you directed the lorry, or where access was not as you described it, or for losses we could not reasonably have foreseen when you placed your order.
13. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather or road closures. If one affects your order, we will contact you to arrange a new delivery day, or refund you if you would rather cancel.
14. Your Information
We use the details you give us to process and deliver your order, which includes sharing your delivery details with anyone delivering it on our behalf. Our privacy policy, linked at the foot of every page, explains how we look after your information.
15. Complaints
If something isn't right, please contact us on 01782 901058 or at enquiries@staffordshiregardensupplies.co.uk and we will do our best to put it right.
16. The Law That Applies
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.
